The Wall Street Journal
Feb 28, 2022 - 13 min
As AI platforms evolve, socialisation is at risk. Companies always try to eliminate ‘pain points’ or ‘friction’ when we buy things. But, unfortunately, that comes with a price we may not realise. Kate Murphy reveals that when companies remove human interactions from purchasing something, they take away essential social interactions, which can leave some of us less happy and more anxious.